I got the phone call about five minutes before the meeting was due to start. Someone important needed a laptop set up for a presentation. Knowing the type of laptop and the meeting room setup, I knew it would be easy, just plug the laptop in and the screen would show itself in seconds.
I knew the important personage’s department had two spare laptops. I also knew the right person to speak to. I also knew this person would be in the meeting in five minutes also.
I raced down the fire escape and barged through the double doors. I just got the administrative manager as he was leaving for the meeting.
“So and so needs a laptop for the meeting.”
“Both have been booked out. So and so couldn’t organize a shipwreck.”
My thought was the Cunard line couldn’t either with the Titanic ( It wasn’t Cunard, it was the White Star Line). I kept my silence for a change and thought furiously. Who else did I know has a spare laptop?
Plan B? One of the other departments had account managers. They occasionally went out and visited clients and left their laptops behind. So I took it upon myself to liberate one of their laptops. I informed his colleagues as to the reason why.
Once I had the laptop, I had to set it up. This particular laptop had to be setup slightly differently : a process that would take time. I raced into the meeting room and connected the laptop. As I entered everyone looked up. All the staff for the meeting were there. But not the manager. He had disappeared. And I needed him to login and make sure things work. I logged in. And it worked for me.
My next mission was to find him. I checked all the offices on that floor. I went back upstairs and checked. I finally returned downstairs and told his staff. He still had not reappeared. So I left it and went back to the conflicting priorities that had beset me beforehand. I thought all was well. It wasn’t as I was to find out.
A few days later, I was greeted by an external consultant. After I asked her how she was, she told me truthfully. Then she asked me to extract some files from a media device. As I did she told me her story. I was extracting the presentation the important personage was supposed to have given several days ago. Obviously, he failed to do so.
I wonder what he said about me when he couldn’t do the presentation…
I always thought that it’s not what you know, but who you know. In this case, that almost worked for me. But this time it was when you found out.
Now as a trainer, I always set up as early as possible. This is why.