When Customer Service Meets Parenting

Meanwhile the graduate girl to my right is smiling. Not at me. Nor at the cardboard coffee tray she’s found for her order.

No, she like me, is watching a family order. Crowded, almost piled in top of each other. Standing in front of me. A father, two close in age dark haired girls and a stretch up to the counter brown tousled hair boy.

This may take some time…

The manager is taking each child through their own copy of the menu, pointing out options and explaining their choices.

For more, see https://open.substack.com/pub/andrewwhalan/p/wouldnt-you?r=4qppe&utm_campaign=post&utm_medium=web