Probably starting the conversation off with epithets isn't going to get your audience's attention. "Welcome to Excel Conditional Formatting, you so and sos." Certainly saying, "You are ill-informed," or words to that effect would clear out the class. Regardless of the chocolate biscuits virtual or otherwise. Perhaps saying I have something to contribute might be … Continue reading Why trolling is a training problem.
Apart from school debating and one lecture presentation, nothing prepared me for my debut as an instant facilitator. I was an attendee for a computer user conference at the World Congress Centre Melbourne at Crowne Plaza. As part of the Queensland branch of the group, I had been asked to introduce each speaker and then … Continue reading The Instant Facilitator
"I probably won't be using that." It wasn't a derisory or demeaning disclaimer. Just a calm statement: this is not for me. I never was much of a software salesman anyway. I had livened up a not-so-interesting training session by describing an upcoming software feature. It may or may not be in the next future … Continue reading Does The Pen Hear More than the Keyboard?
I got the phone call about five minutes before the meeting was due to start. Someone important needed a laptop set up for a presentation. Knowing the type of laptop and the meeting room setup, I knew it would be easy, just plug the laptop in and the screen would show itself in seconds. … Continue reading Where Is My Laptop?
Keeping Bunnies in a Basket by Annabel Crabb is still one of the funniest things I’ve ever read. And today things became more complicated with Glenn Lazarus resigning from the Palmer United Party. Funnily enough, despite being political, I didn't immediately think of politics. No, selfishly, I thought of myself. You see, managing stakeholders is … Continue reading Bunnies in a Basket : Facilitation Before Persuasion
A friend asked me to put together an evaluation of a course. Here's what I should have done: Trainer Evaluation Form Please rate your trainer's performance using the following criteria. Tone of Voice Soft Droning Really Really Enthusiastic Sense of Humour Droll Funny Hilarious Good ROFL Movement Stand Sit Walk Pace March Body Language None … Continue reading What a Training Evaluation Should Be